Shipping Policy
Available shipping methods
Sea freight: barrels, boxes, household items, furniture, vehicles and bulk cargo subject to acceptance; air freight: time-sensitive accepted goods; door-to-door, pickup, packing, customs support and destination delivery only where specifically included in a quote.
How shipment processing works
- Request a quotation with cargo size, value, destination and service needs.
- Review the quote, exclusions and required documents.
- Confirm the booking and arrange packaging, pickup or drop-off.
- Cargo is dispatched subject to carrier schedules and border rules.
- On clearance, arrange delivery or pickup as agreed.
Transit estimates and changes
Dates are estimates unless specifically guaranteed in writing. Weather, sailing schedules, airline capacity, port congestion, regulatory decisions or events beyond reasonable control can affect service. We will make reasonable efforts to give timely updates.
Significant changes in price or service scope will be disclosed and handled under the accepted booking and applicable law.
Customs, restricted items, and destination
Customers are responsible for truthful customs declarations and compliance with both Canadian export and Sierra Leone import requirements. Import duties and other third-party charges are charged as disclosed in the accepted quote. See our Prohibited & Restricted Items Policy.
Delivery and proof
Customers should provide an accurate consignee name, telephone number and delivery instructions. Delivery may require recipient identification and acknowledgment. Report discrepancies promptly in accordance with the Cargo Claims Policy and applicable shipping terms.