Cargo Loss, Damage & Claims Policy
At delivery
Check packages, counts, seals and visible condition before signing when practical. Note any obvious discrepancy on delivery paperwork, take photographs, retain packaging and keep the shipping receipt or bill of lading.
How to file a claim
Notify contact@abietlogistics.ca as soon as reasonably possible with the booking/bill of lading number, sender and recipient, shipping dates, photos, list of missing or damaged items, evidence of value and delivery paperwork. For concealed damage, contact us promptly after discovery and preserve goods for possible inspection.
Deadlines and review
Different modes of transport, carriers and mandatory conventions impose different notice and claim time limits. The applicable contractual and statutory deadlines control, even if this page offers a general procedure. Abiet will identify relevant requirements when responding.
We may ask for inspections, receipts, repair estimates, carrier reports or insurer forms. Do not discard damaged goods or packaging until claims instructions have been provided, unless safety requires it.
Compensation and appeals
Eligibility and compensation depend on liability under applicable law and transport documents, proven loss, any lawful limits and insurance purchased. Optional insurance claims and legal liability claims are different routes.
If you disagree with a decision, request written reconsideration at contact@abietlogistics.ca and provide any missing evidence. This internal process does not restrict independent legal rights.